PRODUCT RETURNS MANAGEMENT (RMA)

Complicated Product Returns Management Made Easy.

With VERSO™, product returns management is handled efficiently through a single online portal; helping you reduce cost and increase customer satisfaction. Verso's flexibility makes reverse logistics easy to manage for you and your many business partners. Features include:

  • Automatic Warranty Verification

  • Unlimited group and user permissions configuration – suppliers, customers, internal and more

  • Screen presentation by company, channel, contract as needed

  • Field view and editing at multi group level

  • Workflows at company, channel and contract levels – with admin defined steps

  • Power BI for reporting with access to predictive analytics

  • Easy data interaction with supporting systems – such as inventory and warehouse management

  • Tracking of KPIs and generation of custom notifications

  • Warranty Management through blockchain (optional)

  • VERSO Business Central Sales Return Orders

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TROUBLE REPORTING AND MANAGEMENT

Ensuring timely problem resolution.

  • KPI tracking, ensuring tickets are handled in timely fashion

  • Customized notifications and alerts based on status and data changes

  • Unlimited group and user permissions configuration – vendors, customers, internal and more

  • Screen presentation by company, channel, contract as needed

  • Field view and editing at multi group level

  • Ticket workflows at company, channel and contract levels – with admin defined steps

  • Power BI for reporting with access to predictive analytics

  • Easy data interaction with supporting systems – such as CRM

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SPARE PARTS ORDERING

Revenue generation by accelerating the replacement and ordering of spare parts.

With VERSO™, ordering of spare parts is handled efficiently through a single online portal; helping you accelerate revenue and increase customer satisfaction. Features include:

  • Seamless link within VERSO to replacement part ordering from trouble reporting workflow

  • Association of spare parts and products, allowing easy customer search for necessary parts

  • Spare part ordering through integrated ecommerce solutions Spare part and product "quote create" options

  • Notifications of ordering quoting and P.O. request activity

  • Upload parts/product process from supporting systems such as WMS

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ORDER QUOTING

Generating timely and accurate Quote request

With VERSO™, project quoting is handled efficiently through a single online portal; improving collaboration across your selling ecosystem

  • Quote entry from customers, rep groups, resellers and internal sales representatives

  • Unlimited group and user permissions configuration – vendors, customers, internal and more

  • Field view and editing at multi group level

  • Ouoting process workflows at company, channel and contract levels – with admin defined steps

  • Power BI for reporting with access to predictive analytics

  • Assignment of quote request to various suppliers for evaluating and costing

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RECRUITING MANAGEMENT

Streamlined management of end to end recruiting process

With VERSO™, recruiting management is handled efficiently through a single online portal; helping you reduce cost, increase customer satisfaction, and increase the velocity and quality of recruiting. Features include:

  • Online Customer submission of new talent request

  • Customized talent request form capability, new fields and workflow as needed

  • Assignment of talent request to subcontractors and recruiters, based on areas of expertise or capacity

  • Database repository of resumes, with interview history and resource attributes

  • Resume Submission capability from partners, subs, and recruiters

  • Workflow management and KPIs – measuring areas such as response time

  • Candidate promotional feature – sharing available bench talent via website, email and social media

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