PRODUCT RETURNS MANAGEMENT (RMA)
Complicated Product Returns Management Made Easy.
With VERSO™, product returns management is handled efficiently through a single online portal; helping you reduce cost and increase customer satisfaction. Verso's flexibility makes reverse logistics easy to manage for you and your many business partners. Features include:
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Automatic Warranty Verification
Unlimited group and user permissions configuration – suppliers, customers, internal and more
Screen presentation by company, channel, contract as needed
Field view and editing at multi group level
Workflows at company, channel and contract levels – with admin defined steps
Power BI for reporting with access to predictive analytics
Easy data interaction with supporting systems – such as inventory and warehouse management
Tracking of KPIs and generation of custom notifications
Warranty Management through blockchain (optional)

TROUBLE REPORTING AND MANAGEMENT
Ensuring timely problem resolution.
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KPI tracking, ensuring tickets are handled in timely fashion
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Customized notifications and alerts based on status and data changes
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Unlimited group and user permissions configuration – vendors, customers, internal and more
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Screen presentation by company, channel, contract as needed
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Field view and editing at multi group level
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Ticket workflows at company, channel and contract levels – with admin defined steps
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Power BI for reporting with access to predictive analytics
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Easy data interaction with supporting systems – such as CRM

SPARE PARTS ORDERING
Revenue generation by accelerating the replacement and ordering of spare parts.
With VERSO™, ordering of spare parts is handled efficiently through a single online portal; helping you accelerate revenue and increase customer satisfaction. Features include:
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Seamless link within VERSO to replacement part ordering from trouble reporting workflow
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Association of spare parts and products, allowing easy customer search for necessary parts
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Spare part ordering through integrated ecommerce solutions Spare part and product "quote create" options
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Notifications of ordering quoting and P.O. request activity
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Upload parts/product process from supporting systems such as WMS

ORDER QUOTING
Generating timely and accurate Quote request
With VERSO™, project quoting is handled efficiently through a single online portal; improving collaboration across your selling ecosystem
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Quote entry from customers, rep groups, resellers and internal sales representatives
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Unlimited group and user permissions configuration – vendors, customers, internal and more
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Field view and editing at multi group level
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Ouoting process workflows at company, channel and contract levels – with admin defined steps
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Power BI for reporting with access to predictive analytics
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Assignment of quote request to various suppliers for evaluating and costing

RECRUITING MANAGEMENT
Streamlined management of end to end recruiting process
With VERSO™, recruiting management is handled efficiently through a single online portal; helping you reduce cost, increase customer satisfaction, and increase the velocity and quality of recruiting. Features include:
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Online Customer submission of new talent request
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Customized talent request form capability, new fields and workflow as needed
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Assignment of talent request to subcontractors and recruiters, based on areas of expertise or capacity
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Database repository of resumes, with interview history and resource attributes
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Resume Submission capability from partners, subs, and recruiters
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Workflow management and KPIs – measuring areas such as response time
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Candidate promotional feature – sharing available bench talent via website, email and social media

PATIENT ANTIGEN TESTING SUBSCRIPTION MANAGEMENT
Managing patient outreach campaigns
Updating campaign statuses from multiple channels
Capturing patient enrollment from landing page deployment
Capturing immutable enrollment evidence on a blockchain network
Tracking patient campaign status and KPI performance
Reporting patient status and other relevant information with PowerBI
