Value Proposition of the VERSO Portal
Basic Edition
Verso Basic Components
- Trouble Reporting
- Returns (RMA) Management
Trouble Reporting and Returns Management
- Facilitate the reporting of problems and RMAs
- Reduce cost of requesting, verifying and handling Return Material Authorizations (RMAs)
- Improve satisfaction of dealers, customers and other stakeholders within the RMA process
- Improve quality – reduce errors
- Automatic Warranty Verification – via interface with existing ERP and other systems
- Ensure high level of security and reliability
Typical RMA process Without VERSO:
Process Characteristics – Without VERSO:
- Phone calls required for RMA assignment
- Manual research to determine warranty, product info, etc.
- Multiple calls with feedback, approval, status, shipping
- Manual updates to RMA logs, ERP systems, tracking, etc.
- Dealer/customer manually completes RMA with info provided
- Unnecessary labor cost
- Dealer/customer frustration
- Errors
Impacts from VERSO:
Impacts from the Port:
- Eliminates need for phone calls to request RMA
- Eliminates manual research – verification of warranty and product status
- Eliminates follow up calls to dealers, customers others for approval
- Elimination of manual errors, better quality
- Elimination of manual RMA prep by customer/dealer (reduces errors)
- Eliminates need for status phone calls from customer/dealer
- Eliminates portion of calls with warehouse and or supplier
Process Characteristics – With VERSO:
- Online easy access to dynamic web form by dealer/customer
- Automatic verification of warranty and other product info!
- Elimination of manual errors, better quality
- Secure links and Easy to implement interface to data via Webservices.
- Access by company to all RMAs, status, reporting, etc.
- Reduction in labor cost due to phone handling, research, contact, etc.
- Informed stakeholders via access AND email alerts
- Notification by dealer/customer when replacement is received
- High level of customer/dealer and employee satisfaction