Applications

VERSO’s inherent flexibility and architecture allows it to be used to solve multiple business problems and requirements.  Below are the primary VERSO products:

Product Returns (RMA) Management -

Complicated Product Returns Management Made Easy.   

With VERSO™, product returns management is handled efficiently through a single online portal; helping you reduce cost and increase customer satisfaction. Our flexible portal makes reverse logistics easy to manage for you and your many business partners.  Features include:

  • Automatic Warranty Verification
  • Unlimited group and user permissions configuration – suppliers, customers, internal and more
  • Screen presentation by company, channel, contract as needed
  • Field view and editing at multi group level
  • Workflows at company, channel and contract levels – with admin defined steps
  • Power BI for reporting with access to predictive analytics
  • Easy data interaction with supporting systems – such as inventory and warehouse management
  • Tracking of KPIs and generation of custom notifications

Trouble Reporting and Management -

Ensuring timely problem resolution.

With VERSO™, trouble reporting and management is handled efficiently through a single online portal by all participating stakeholders; helping you reduce cost and increase customer satisfaction. Our flexible portal makes trouble reporting easy to manage for you and your business partners and supporting vendors.  Features include:

  • KPI tracking, ensuring tickets are handled in timely fashion
  • Customized notifications and alerts based on status and data changes
  • Unlimited group and user permissions configuration – vendors, customers, internal and more
  • Screen presentation by company, channel, contract as needed
  • Field view and editing at multi group level
  • Ticket workflows at company, channel and contract levels – with admin defined steps
  • Power BI for reporting with access to predictive analytics
  • Easy data interaction with supporting systems – such as CRM

Spare Parts Ordering -

Revenue generation by accelerating the replacement and ordering of spare parts.

With VERSO™, spare parts ordering is handled seamlessly through a single online portal by all participating stakeholders; helping you reduce cost and generate revenue. Our flexible portal makes ordering of parts easy for your customers. Features include:

  • Seamless link within VERSO to spare parts module from customer service/trouble reporting
  • Association of spare parts and products, allowing easy customer search for necessary parts
  • Spare part ordering through integrated ecommerce solutions
  • Spare part and product quote create options
  • Notifications of ordering quoting and P.O. request activity
  • Upload parts/product process from supporting systems such as inventory

Order Processing -

More Coming Soon -