September 5, 2023
Any user with the appropriate permissions can create a new Maintenance Trouble Report (MTR). Once the MTR is submitted, it will follow the appropriate workflow designed for the form – either Contract, Company or the set default (see the section on Form Creation which explains the three levels allowed for MTR form use). When creating a new MTR, a customer is providing the necessary information to begin the trouble reporting and RMA request processes. As mentioned above, 012MTRs will be validated (checked) against the database to determine warranty status, based on your warranty records uploaded. If no match is found, or if you chose not to use the warranty process, the MTR can still be submitted, but will be flagged as “not validated”.
Below are the steps to create a New MTR:
New MTR Verified:
Your information will be automatically populated. This will be the only company option for you and your customers.
You will notice that the Warranty Information is displayed with empty values; however the rest of the MTR is the same as a Validated MTR.
No warranty information will be populated since there was no match.
You can confirm from this list whether or not an MTR is validated by looking at the checkmark to the right of the Summary field. The red check appears when an MTR is validated.
Important notes and tips:
For MTRs in the NEW status, VERSO will generate a daily email to the administrators ID with a message that the MTR is still in the NEW status, UNTIL the MTR status is changed. This alert to administrators brings awareness of outstanding MTRS submitted by customers that have yet to be addressed (opened). Below is a sample e-mail notification:
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